Customer Complaints Season 3 EP 07

Customer Complaints Season 3 EP 07

Another drop in the books, another pile of customer cars that tell stories nobody asked for. If you're tuned into the "Customer Complaints" series, you know we don't sugarcoat it: we read the notes, poke around, test drive the chaos, and call it like we see it. Episode 7 keeps the formula strong, clocking in around 27 minutes of straight shop therapy and mechanical roasting.

We kicked off with a 2015 Honda Accord EX with 80k miles. The customer came in to verify a $6,250 dealer estimate. Verdict: You actually need it all. The motor mount was shot, the valve cover was leaking so bad it was dripping onto the exhaust, and the "oil pan leak" was just gravity doing its thing from the top. Pro tip: Use your brake fluid reservoir as a gauge—if it’s at the minimum, you need pads. Stop topping it off.

Then we rolled out with a Nissan that felt like the blind leading the blind. The complaint? It pulls left when you gas it and lurches right when you brake. We took a chase car out just to make sure we weren't crazy, and the view was terrifying. The whole front end was shifting under load. It’s one thing to feel it in your seat, but seeing it dance like that from the outside is a whole different level of "fix your car."

Next up was a Toyota GR86 with only 24k miles that looked like it had seen a few too many curbs. When you're buying a used enthusiast car, start at the basics: check for tool marks on the fender bolts and look for those missing VIN stickers. This one was a mess... Incorrectly installed suspension, a backwards camber plate, and a locking ring on the coilovers that was spinning free. The previous owner clearly DIY’d the install into a disaster, leaving a massive gap at the knuckle.

The highlight of the day: a "barred" B18 GSR-swapped Honda. It’s street-legal, but the solid mounts make the car vibrate so hard your life flashes before your eyes. It had handprints everywhere, a zipper holding the radio in, and a paint job that couldn't decide if it wanted to be red, black, or white. Beneath the "cool build" was a major rear main seal leak and a leaking brake bias valve that was literally eating the paint away. Plus, running EBC Greenstuff in the front and Redstuff in the back? That's way too much aggressive braking for the rear.

The closer: A 2016 Chevy Silverado 1500 with a vibration at 60 mph that six other shops couldn't find. We broke out the "scientific" measuring tools— 3 fingers? —and found the rear end was sitting crooked by about a finger-width. The drop shackles were the cause of an alignment issue, and the drive shaft had marks from someone who clearly didn't know what they were looking for.

We wrapped up with a tech tip on using startmycar.com for fuse box diagrams—because American cars with their numbered-only boxes are a headache—and a quick giveaway for the windbreakers.

Closing quote for the week: "In life, you don't mature by the years, you actually mature by the damage you learn."

Full episode is up on the channel. Catch the shenanigans before the next one lands.

Revolutionizing the Way You Drive. One inspection, One roast, One "you need a new car" at a time.

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