Sales invoice must accompany ALL returns, warranties and cores. All authorized merchandise MUST be returned in original packaging, unused and in resellable condition. No refund or exchanges for items over 30 calendar days from the date of receipt. Absolutely NO return or exchange on merchandise that shows signs of having been used, installed, or mounted. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. Shortage and damage claims must be made within 5 working days from the receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Concept III Performance cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Concept III Performance . A 20% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. Exchanges are subject to 10% restocking fee. You may cancel your order at any time provided that the item has not been shipped yet. Any products returned without a Return Authorization Number will be refused.
Warranty / Defect Claims
All warranty claims must be made through Concept III Performance prior to shipping the product back. The buyer must first contact Concept III Performance via phone or email to begin the warranty / defective claim process. A RMA number will be issued of the product is defective or in need of further inspection. Upon receipt of the product Concept III Performance will forward the product to the manufacturer for inspection and testing. If the product is determined to be defective, Concept III Performance will issue a full refund for the product and all incurred shipping charges. Any labor, installation, transportation and other costs can not and will not be refunded or compensated.
Protection Of Information Of Concept III Performance Customers
Concept III Performance commits to protect personal customer information. Concept III Performance values the trust its customers place in the company. Accordingly, Concept III Performance adheres to the highest ethical standards in gathering, using and safeguarding customer information that is entrusted to the company.
Use And Collection Of Customer Information
Concept III Performance does not rent, sell or exchange information about its customers. Access to information about Concept III Performance customers is restricted to the Concept III Performance family of businesses. Concept III Performance gathers only the customer information that is needed to administer its business, provide superior service and communicate offers on merchandise and services that Concept III Performance believes will be of interest to its customers. Concept III Performance limits access to customer information to a select few employees who need it to carry out their business functions. Concept III Performance educates its employees about Concept III Performance policies and practices in regard to safeguarding customer information; preventing its unauthorized access, use or disclosure; and ensuring its proper handling.
Accuracy And Security Of Customer Information
Concept III Performance makes all reasonable efforts to ensure that the customer information it maintains is accurate, timely and secure. Current technology used is 128-bit encryption. Concept III Performance will monitor and adopt, as appropriate, new technological developments that are designed to aid in ensuring the accuracy and security of customer information.
Concept III Performance world wide web sites collect personally-identifiable information (such as name, address, telephone number, or email address) from web site visitors only when visitors voluntarily provide such information to Concept III Performance. Concept III Performance web site visitors who do not want their personally-identifiable information collected online are asked not to submit such information to Concept III Performance. Concept III Performance web site visitors are informed that when they provide Concept III Performance with personally-identifiable information online, that information is kept within the Concept III Performance family of businesses. Visitors are further informed that, unless specifically stated otherwise, the personally-identifiable information may be stored and used by Concept III Performance to better understand its customers' needs, to improve Concept III Performance products and services, and to contact customers regarding offers that may be of interest to them. If Concept III Performance web site visitors previously provided their email addresses to Concept III Performance and would like to have their email addresses removed from Concept III Performance email mailing lists, Concept III Performance asks them to send an email message to email@example.com. Concept III Performance informs such visitors that it will use reasonable efforts to delete their email addresses from its existing files.
Non-Personally Identifiable Information Collected Automatically
Concept III Performance web sites may collect information from web site visitors that is not personally-identifiable, including the visitor's operating system, browser, domain name, and the specific web pages on the Concept III Performance Web site that are accessed or visited. Concept III Performance only collects this information in the aggregate, and only uses it to improve Concept III Performance web sites.
Information Placed Automatically on Visitors' Computers
Concept III Performance informs web site visitors that when they visit Concept III Performance web sites, Concept III Performance may store some information on the visitor's computer in the form of a "cookie" or similar file. These files allow Concept III Performance to tailor a Website to reflect a customer's listed or historical preferences. Most Web browsers allow Web users to exercise control over such files on their computers by erasing them, blocking them, or notifying the user when such a file is stored. Concept III Performance web site visitors are asked to refer to their browser's instructions to learn about those functions.
Enforcement Of Terms And Conditions
These terms and conditions are governed and interpreted pursuant to the laws of the State of California, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions. Concept III Performance can revise these terms and conditions at any time by updating this posting. Concept III Performance may terminate this agreement at any time without notice for any reason. Users may terminate this agreement by destroying all materials obtained from the Concept III Performance site.
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